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VIDEO: Ahead Of Election Day, Secretary Pablos Issues Message Encouraging Texans To Get Out The Vote

As the Early Voting period comes to a close, Texas Secretary of State Rolando Pablos today is issuing a statewide video message to Texas voters encouraging all those who have not already cast a ballot to prepare to make their voices heard on Election Day, November 6, 2018.
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ADVISORY: Secretary Pablos Provides Additional Guidance To Voters, Election Officials Regarding Hart eSlate Electronic Voting Systems In 78 Texas Counties

"Each eligible Texas voter heading to the polls during this final week of Early Voting and on Election Day can rest assured that their vote will be cast and counted exactly as they intended"
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Secretary Pablos Refers Complaint Regarding Pre-Filled Applications To Texas Attorney General

Texas Secretary of State Rolando Pablos today confirmed that the agency has received a complaint regarding pre-filled voter registration applications sent to Texas residents who are ineligible to vote, and that the Texas Secretary of State's office has referred that complaint to the Texas Attorney General for investigation.
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Secretary Pablos Working To Ensure Voters Affected By Severe Weather Have Unimpeded Access To The Ballot Box

With the Early Voting period beginning on Monday, October 22nd, Texas Secretary of State Rolando Pablos today announced he is working closely with Governor Abbott's office, county elections administrators, party officials, and elected officials in each of the Central Texas counties impacted by recent severe weather to ensure all registered Texas voters in the affected areas will have unimpeded access to the ballot box.
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ADVISORY: Secretary Pablos Issues Warning to Texans Regarding Potentially Fraudulent Voter Registration Materials

Over the past several weeks, the Texas Secretary of State's office has received numerous calls from Texans who have indicated they have received pre-filled voter registration applications containing information which, as applied to them, is false and potentially fraudulent.
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Secretary Pablos, Waller County Leaders Issue Joint Statement On Voting At Prairie View A&M University

Today, Texas Secretary of State Rolando Pablos convened a conference call to help resolve the apparent confusion relating to the voter registration status of students at Prairie View A&M University.
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Secretary Pablos Reminds Texans To Exercise Caution When Registering To Vote

We remind all eligible Texas voters that online voter registration is not available in the State of Texas. Any web site that misleadingly claims to assist voters in registering to vote online by simply submitting a digital signature is not authorized to do so.
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Secretary Pablos Marks National Voter Registration Day, Urges All Eligible Texans To Register To Vote By October 9th

Texas Secretary of State Rolando Pablos today invited all eligible Texans to celebrate and participate in National Voter Registration Day by ensuring they are registered to vote ahead of the October 9th voter registration deadline.
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Mobile Election Identification Certificate station is coming to University of Houston

A mobile station issuing Election Identification Certificates will be at the North/South Student Center Plaza at the University of Houston on Tuesday, September 25, 2018 from 11:00 a.m. to 3:00 p.m.
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Secretary Pablos Reminds Texans To Register To Vote By October 9th, Plan Their Trip To The Polls

Texas Secretary of State Rolando Pablos today reminded all eligible Texans to register to vote by October 9th and to make all necessary preparations to be able to cast a ballot in the upcoming November 6 General Election.
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Secretary Pablos Convenes Border Trade Advisory Committee Meeting With Transportation Infrastructure And Technology Focus

Texas Secretary of State Rolando Pablos today convened the second Border Trade Advisory Committee (BTAC) meeting of 2018, his fifth since taking office, focusing on cross-border transportation infrastructure and technology.
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Secretary Pablos Joins Texas Investment Promotion Mission To Spain

Spain is not only a key part of Texas' past, but also a key partner in our state's economic future.
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Secretary Pablos Hosts Texas State Agencies At Second Consular Roundtable Series Meeting

Texas Secretary of State Rolando Pablos today hosted the second installment of The Texas Secretary of State's Consular Roundtable Series in partnership with the LBJ School of Public Affairs at the University of Texas at Austin.
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Secretary Pablos Delivers Keynote Address At First Japan-Texas Economic Summit

Texas Secretary of State Rolando Pablos today delivered the keynote address for the first-ever Japan-Texas Economic Summit, hosted by the U.S.-Japan Council (USJC).
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Secretary Pablos Convenes First Border Trade Advisory Committee Meeting of 2018

Texas Secretary of State Rolando Pablos today convened the first Border Trade Advisory Committee (BTAC) meeting of 2018, his fourth since taking office, at the Texas Department of Transportation (TxDOT) state headquarters.
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Secretary Pablos Hosts First NASA Innovation Day

Texas Secretary of State Rolando Pablos today hosted the first-ever NASA Innovation Day, bringing together leaders from NASA's Johnson Space Center, state agencies, the Texas Legislature, the University of Texas at Austin, economic development organizations, and the private sector to expand and develop partnerships in science and technology innovation to stimulate economic growth across the Lone Star State.
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Secretary Pablos Welcomes His Highness The Aga Khan To Texas

Texas Secretary of State Rolando Pablos today welcomed His Highness the Aga Khan, the spiritual leader of the worldwide Shia Ismaili Muslim community, to Texas on the occasion of his Diamond Jubilee.
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A Year-End Message from State Bar President Joe K. Longley

Joe K. Longley

Editor’s Note: State Bar of Texas President Joe K. Longley sent the following message to members Wednesday. 

As we celebrate the holiday season and prepare for 2019, I offer this update on some recent happenings at the State Bar of Texas.

2019-2020 Budget Update
The State Bar Board’s Budget Committee met December 13 to hear presentations from department and division heads on their proposed budgets for the 2019-2020 fiscal year. After a full day of reports and deliberation, the committee voted to advance the proposed budget to the full Board of Directors. I am pleased to report that for the second straight year, the proposed budget adopted by the Budget Committee will hold total general fund expenditures to under $44 million without a reduction in State Bar programs or services. The proposed budget includes a contribution to reserves of approximately $1.2 million, increasing the amount in reserves to a level equal to three months’ operating expenditures. This is in line with auditor recommendations to have between two and four months of operating reserves available. 

Committee Review Update
The board’s Committee Review Subcommittee met December 14 to continue its review of State Bar standing committees to determine whether there is a continued need for each committee and whether there is any unnecessary overlap of activities. The subcommittee will make its report to the State Bar in January on recommended changes to the committee structure.

Upcoming Meetings 
State Bar Board meetings are open to the public. The next quarterly board meeting will take place at 9 a.m. Friday, January 18 at the Texas Law Center, 1414 Colorado St., in Austin. The public is also welcome to attend the board’s Executive Committee meetings, which typically occur prior to the quarterly board meeting. The next Executive Committee meeting is scheduled for 10:30 a.m. Thursday, January 10 at the Texas Law Center. Agendas and related materials are posted at texasbar.com/board at least seven days before each meeting.

New San Antonio Director
At the January meeting, I will ask the board to approve my nomination of San Antonio attorney Marc E. Gravely as State Bar director for District 10 (Bexar County), Place 1. Gravely is nominated to replace San Antonio director Tom Keyser, who is resigning from the board next month. Gravely is a partner in Gravely & Pearson, LLP whose practice includes complex commercial and business litigation. Among his many qualifications, he has served as special counsel to the State Commission on Judicial Conduct and for the Center for Infrastructure Assurance and Security at the University of Texas at San Antonio.

TLAP Staff Changes
I want to introduce you to the new team at the Texas Lawyers’ Assistance Program, or TLAP. Staff attorney Chris Ritter has been promoted to TLAP director following the retirement of Bree Buchanan in October. Austin attorney Erica Grigg has been hired as a new TLAP staff attorney, joining clinical professional Shawna Storey-Lovin and administrative assistant Penni Wood as members of the caring and professional TLAP staff. Also, since August, TLAP has been partnering with College Station Municipal Judge Edward J. Spillane III as part of a renewed outreach to the judiciary.

Help is Available
Finally, the holiday season can be difficult for many people. If you are struggling with mental health or substance abuse issues—or know someone who is—you can call TLAP’s confidential hotline at 1-800-343-8527(TLAP), which provides assistance to lawyers, judges, and law students. TLAP also operates the American Bar Association’s National Helpline for Judges Helping Judges at 1-800-219-6474. Find more wellness resources on the TLAP website.

I wish you joy and peace this holiday season. If you have any comments or questions about the work of the State Bar, please feel free to contact me.

 

With kindest regards,

Joe K. Longley 
President, State Bar of Texas 2018-2019
This email address is being protected from spambots. You need JavaScript enabled to view it.

Original author: Lowell Brown
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David Whitley appointed secretary of state of Texas

Gov. Greg Abbott appointed David Whitley as the 112th secretary of state of Texas on December 17, 2018. Whitley replaces outgoing Secretary of State Rolando Pablos.

“David has been an invaluable member of my administration for over a decade, both in my time as attorney general and during the entirety of my first term as governor,” said Abbott in a press release. “He has a keen understanding of the election process, and has served as a top advisor for international relations with the office of the governor. I am confident that in his new role as secretary of state, David will continue to safeguard the integrity of our elections and maintain Texas’ standing on the international stage.”

Whitley most recently served as deputy chief of staff to Abbott. Previously, he served as appointments director and assistant deputy attorney general. Whitley received his law degree from the University of Texas School of Law and was admitted to the Texas Bar in 2012.

Original author: Adam Faderewski
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Sponsored Content: How Does Your Law Firm’s NPS Stack Up?

Would your legal clients recommend your services? This is a hard question to answer, but by tracking your NPS, you can get a much better idea of where you stand.

A Net Promoter Score, or NPS, is a metric commonly used to rate customer satisfaction, with scores ranging from -100 to +100: A high NPS means that on average, clients are pleased with your services and are more likely to recommend you, while a low NPS means that there’s room  for improvement.

It’s important to see how your firm is serving clients, but it’s also important to see how you compare to the legal industry as a whole.

The 2018 Legal Trends Report includes an in-depth analysis on the modern legal consumer—what makes them want to hire a lawyer, what makes them recommend their lawyer’s services, and much more. As part of the creation of the report, Clio also conducted an NPS survey to get an idea of how the legal industry as a whole is doing in terms of client service.

The result? The legal industry currently has an NPS of 25, putting it in line with airlines, wireless carriers, and credit card companies. Meanwhile, companies known for excellent customer service and incredible business growth, such as Amazon, have NPS scores in the 60’s or higher.

There’s lots of room for improvement in the legal industry overall: In fact, most firms aren’t even currently collecting feedback from their clients. 42% of law firms surveyed for the report only collected feedback casually, and 37% said they didn’t collect feedback at all.

Today’s legal consumer expects a high standard of client service, similar to what they’d experience at companies like Amazon or Netflix. This is where taking a client-centered approach to running your law firm can make all the difference: When you put your clients first and focus on delivering the solid service and excellent experience they truly want, they’re more likely to refer you to friends, family, and colleagues, helping you build a thriving law firm.

It all starts with collecting feedback and calculating your NPS. This will give you a clear picture of where you stand, and help identify opportunities to provide better service, allowing you to get better reviews and grow your business.

Learn more about how to calculate your firm’s NPS, best practices, and the benefits of measuring NPS, in the full blog post, NPS For Law Firms.

Original author: Guest Blogger
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